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Warranty and return policy

Warranty and Return Policy for Cold Plunge Unit

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Warranty: 1 Year Period

  1. All products purchased from Miami Plunge LLC DBA Boxplunge are covered by a limited warranty for a period of 1 year from the date of delivery.

  2. The warranty covers clear manufacturing defects and malfunctions that occur during normal usage of the product. It does not cover damage caused by misuse, accidents, negligence, unauthorized repairs, or any modifications to the product.

  3. During the warranty period, Miami Plunge LLC DBA Boxplunge will, at its sole discretion, repair or replace the defective product or its parts free of charge.

  4. The warranty is non-transferable and only applies to the original purchaser of the product.

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Extended 2-Year Warranty (Optional):

 

  1. For added peace of mind, customers have the option to purchase an extended warranty, extending coverage to a total of 2 years from the date of delivery.

  2. This extended warranty provides the same coverage as the standard warranty, covering manufacturing defects and malfunctions under normal usage conditions but does not cover damages caused by misuse, accidents, negligence, unauthorized repairs, or modifications to the product.

  3. During the extended warranty period, Miami Plunge LLC DBA Boxplunge will repair or replace the defective product or parts, at its discretion, free of charge.

  4. The extended warranty is also non-transferable and is only applicable to the original purchaser of the product. Please note that the extended 2-year warranty is an optional purchase and incurs an additional cost.

Note: In the event a customer has purchased the extended 2-year warranty, this will supersede the standard 1-year warranty, and the terms of the extended warranty will be honored for the duration of the 2-year period. MiamiPlunge LLC DBA BoxPlunge will provide you a receipt that indicates the warranty period that you've selected.

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Return Policy: 15 Days

  1. If you are not entirely satisfied with your purchase, you may return the product within 15 days from the date of delivery for a refund or exchange, subject to the terms and conditions below.

  2. The product must be in its original condition, unused, and in its original packaging. All accessories, manuals, and documentation that came with the product must also be included.

  3. To initiate a return, please contact Miami Plunge LLC DBA Boxplunge's customer support team at contact@boxplunge.com or call us at (305) 542-0288. The representatives will guide you through the return process and issue a Return Merchandise Authorization (RMA) number.

  4. All returns will be subject to a deduction of the actual shipping cost (from $350 to $560 for in-land to up to $1,000 for Hawaii, Canada or Alaska), 2% or 3% of the total transaction (transaction fee) & may be subject to a stocking fees of up to 25% all of which will be subtracted from the refund amount.

  5. Once the returned product is received and inspected, Miami Plunge LLC DBA Boxplunge process the refund or exchange within 5-10 business days after deducting the restocking and shipping fees.

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Exclusions:

  1. The warranty and return policy do not cover normal wear and tear of the product or damage resulting from improper handling, storage, or maintenance.

  2. Consumable items (e.g., batteries, ink cartridges) are not covered by the warranty and are non-returnable.

  3. Products that have clear minor cosmetic imperfections (i.e. minor imperfections on the wrapping paper or finish of the product).

  4. Products that have been tampered with, modified, or repaired by unauthorized personnel will void the warranty and return policy.

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Claiming Warranty or Return:

To claim warranty service or initiate a return, please follow these steps:

  1. Contact Miami Plunge LLC DBA Boxplunge's customer support team at contact@boxplunge.com or call us at (305) 542-0288 to explain the issue and request assistance.

  2. If claiming warranty service, be prepared to provide your original purchase receipt and a detailed description of the defect or malfunction.

  3. If initiating a return, obtain an RMA number from the customer support team and ship the product back to Miami Plunge LLC DBA Boxplunge, ensuring it is appropriately packaged to prevent damage during transit.

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Returns can be made to:

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14010 SW 140th st 

Miami. FL. 33186

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Disclaimer:

This Warranty and Return Policy represent the entire understanding between Miami Plunge LLC DBA Boxplunge and the customer concerning the products covered herein and supersedes all prior or contemporaneous oral or written agreements or understandings regarding the subject matter. Miami Plunge LLC DBA Boxplunge reserves the right to modify or update this policy without prior notice.

If you have any questions or concerns about this policy, please do not hesitate to contact Miami Plunge LLC DBA Boxplunge's customer support team at contact@boxplunge.com or call us at (305) 542-0288.

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Missing accessories: The value of missing items will be deducted from the credit amount of a return. For even exchanges, we will exchange what is returned (e.g., box for box, manual for manual, etc.) In some cases, missing accessories or components may render the product useless and consequently, may not be returnable.

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Return Shipping Charges: BoxPlunge is not responsible for shipping charges for returns. Return shipping must be paid for with insurance. 

 

Mail returns: Returns must be insured.

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Order Deposits: The "Order Now" deposit is a non-refundable sum allocated towards transportation costs. Should customers who have paid this deposit later change their mind about purchasing our products, or fail to respond to our messages regarding timely product delivery, this deposit will be converted into credit. This credit can subsequently be utilized for purchases at BoxPlunge.

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Cancelations Fee Policy:  We understand there may be times when you need to cancel an order on BoxPlunge.com. Should this occur, any transactional and additional fees imposed by our e-commerce hosting service related to your purchase will be deducted from your potential refund. These fees cover the costs associated with processing your order and the subsequent cancellation. If these combined fees exceed the original purchase amount, no refund will be provided, but rest assured, you're not obligated to cover any excess fees. This policy ensures transparency and reflects the real costs of order processing on our platform.

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